Data Deletion Request

You have the right to request deletion of the personal data that Zinga holds about you, including any data we received through Instagram. This page explains how to make that request and what happens next.

What to include in your request

• The email address and/or phone number associated with your Zinga account.
• If your request concerns Instagram, your Instagram username (for example, the handle you used to message @zingaapp).
• Whether you are a customer, a provider, or both.

We use these details only to locate and verify your records so we delete the correct data.

What gets deleted

• Your account profile and contact information (name, email, phone number).
• Provider listing content you submitted (photos, descriptions, pricing), if applicable.
• Booking and communication history tied to your account.
• Instagram messaging data associated with you, including your Instagram-scoped user ID (IGSID), username, and the content of conversations with our business account.

What we may retain

We may retain a limited set of records where the law requires it (for example, transaction or tax records) or where necessary to resolve disputes, prevent fraud, or enforce our terms. Any retained data is kept only for as long as required and is not used for any other purpose.

Timeframe

We will acknowledge your request within 7 days and complete the deletion within 30 days of verifying your identity. If we need more time or additional information, we will let you know by email.

Contact

See also our Privacy Policy.